Refund policy

Return & Refund Policy

Thank you for shopping with us. We value your satisfaction and are committed to providing high-quality products. Please review our return and refund policy carefully before making your purchase.

1. General Return Policy

We accept returns for most items within 14 days of delivery, provided the item is unused, in its original packaging, and in resalable condition. To initiate a return, please contact our customer service team with your order number and reason for return. We will provide instructions and a return authorization, if applicable.

  • Items must be returned with all original tags, labels, and packaging.

  • Customers are responsible for return shipping costs unless the item was received damaged or in error.

2. Non-Returnable Items – Hygiene Policy

Due to health and hygiene regulations, we do not accept returns, refunds, or exchanges on any underwear or intimate apparel once it has been delivered to the customer.

This policy applies regardless of whether the item has been opened, worn, or remains in its original packaging. Underwear is considered a personal and sanitary item; therefore, once dispatched, it is not eligible for return for any reason, including but not limited to:

  • Change of mind

  • Incorrect size ordered

  • Dissatisfaction with style or color

By completing your purchase, you confirm that you understand and agree to this hygiene policy. We reserve the right to refuse any return that does not comply with this rule.

3. Defective or Incorrect Items

If you receive a defective item or the wrong product, please contact us at [Insert Support Email] within 7 days of receiving your order. Include your order number and clear photos of the item(s) in question.

We will review your claim and, if approved, arrange a replacement or issue a refund at no additional cost to you. Items must not be used or altered.

4. Refunds (If Applicable)

Once your return is received and inspected (if eligible), we will send you an email to notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5–10 business days, and a credit will automatically be applied to your original method of payment.

5. Late or Missing Refunds

If you haven’t received a refund yet:

  • First check your bank or payment account again.

  • Then contact your credit card company or payment provider; it may take some time before your refund is officially posted.

If you’ve done all of this and still have not received your refund, please contact us.